We Pick Up, Wash, Fold & Deliver - You Do Nothing!

No! Most of our customers prefer “contactless” service. Just leave your laundry in a secure, designated spot (like your front porch, behind a gate) and let us know where to find it in your order notes. We will be in communications along the way via text, reminding you to make sure you place your laundry bag on the designated spot for pickup and another when the folded clothes are safely back at your door.

Absolutely not. We prioritize hygiene and care. Your laundry is never mixed with another customer’s items. Each order is processed individually in its own dedicated machines throughout the entire washing and drying cycle to ensure total separation and quality control.

We offer two convenient options to fit your schedule:

• Standard Service: 24-hour turnaround. Items picked up today are delivered fresh and folded by the afternoon tomorrow.
• Express Service: Same-day delivery. If you schedule your pickup by 11a, we will have your laundry back to you by the evening.

To keep things simple, we charge a straight, flat rate cost per bag size for all standard clothing and daily basics (shirts, pants, socks, bath towels, etc.). We focus primarily on personal apparel to ensure the hightest quality fold, but premium bedding care and heavy comforters are now exclusively included in our large bag subscription.

• Small Bag (Up to 25lbs): Roughly 2-3 standard loads. Perfect for a single professional or a laundry catch-up after a few busy days.
• Medium Bag (Up to 45lbs): Roughly 4-5 standard loads. The sweet spot for couples or small families weekly wash.
• Large Bag (50lbs-70lbs): Roughly 7-9 standard loads. Handles the entire household's laundry in one go.

Think of it this way: If it’s an item you would normally wash or dry in your machines at home, it belongs in the bag! This includes:

• Everyday Wear: T-shirts, polos, jeans, shorts, and casual button-downs.
• Children & Kids Clothing: Onesies, play clothing, school uniforms, and pajamas. (We love helping busy parents clear the laundry mountain!)
• Athletic Gear: Gym shorts, leggings, moisture-wicking tops, and yoga pants.
• Undergarments: Socks, underwear, and delicate base layers.
• Daily Basics: Hoodies, sweatshirts, cotton dresses, bath towels, and hand towels.
• Washable Delicates: Machine-safe delicate garments, lacy undergarments, or premium athleisure.
• Large Bag Subscription Bedding: Includes matching sheets and pillowcases, plus one heavy bulk item per rotation (such as a premium comforter, duvet cover, weighted quilt, or blanket).

• Dry Clean Only: Suits, blazers, silk, or structured wool coats.
• Heavy Household Items: Comforters, rugs, bathmats, or heavy blankets (we focus exclusively on personal apparel to ensure the best fold)!
• Leather & Suede: These require specialized cleaning processes we do not currently offer.
• Hazardous Materials: Items heavily soiled with oil, grease, or chemicals, or anything that has been exposed to pests, like bed bugs.

Leave the sorting to us! We professionally separate your whites and darks to ensure every garment stays looking its best. To make your experience seamless, we provide custom-branded laundry bags based on the service size your select. Once you sign up, we will drop off your specific bags in advance of your first scheduled pickup. No need to hunt for a bag-just fill yours up and we’ll handle the rest!

We treat your wardrobe with the utmost care and precision. For your peace of mind, our service is fully insured to cover your garments from the moment we pick them up, throughout the cleaning process, and until they are safely back at your door. In the rare event that an item is damaged or misplaced while in our care, we provide a streamlined claims process for reimbursement or credit. Please notify us of any concerns via telephone and or email within 24 hours of delivery.

(Note: to protect your clothing, we kindly ask that you double-check all pockets before your pickup, as we cannot be held responsible for damage caused by items left inside, such as pens, lip balms, or coins.)

We use Tide for a powerful clean that's tough on stains but gentle on your clothes. For those with sensitive skin, we also offer a Free & Gentle scent-free and hypoallergenic option at no extra charge. Simply select your preference when scheduling your pickup!

How To Subscribe

1. Sign Up: Click Join Now (top right of the website), select Login, and enter your personal details and payment info.
2. Pick Your Plan: Select Join a Subscription, choose your bag size, and confirm. Your monthly billing starts here.
3. Place an Order: On the new order page, re-select your bag size and choose your turnaround time (Next Day is included; Same Day has a small additional fee).
4. Finish: Select your pickup date, detergent, add specific folding requests and confirm.

Note: You get 4 monthly pickups. Track your remaining pickups under My Account.

One-Time Orders 
Don’t want a subscription? You can still place a single order: Click Join Now (top right corner of the website), select One-Time Order under Pickup and Delivery, add your home address, choose your bag size, add how many you want and then click continue to add detergent, specific folding requests and pickup date. You will be charged a one-time fee once the order is processed/cleaned, rather than upfront.

Absolutely! You don’t have to wait until the 1st of the month to start checking off your to-do list.

• Flexible Start Dates: You can sign up at any time. Your monthly subscription begins on the day you join and is valid for a full month from that date (e.g., if you sign up on the 12th, your next billing cycle begins on the 12th of the following month).
• Immediate Access: Your 4 monthly pickups become available immediately upon sign-up. To ensure we have time to drop off your custom-branded bags and coordinate our driver’s route, please complete your sign-up at least 24 hours in advance of your desired first service day.
• One-Time Orders: While our service is designed as a recurring monthly subscription to guarantee your dedicated spot on our route, we do offer one-time order pickups based on current route availability. Please check your portal for one-time pricing and scheduling.

Yes! We offer total flexibility to fit your lifestyle:

• Adjustments & Cancellations: You can upgrade your bag size or cancel your monthly subscription at any time through your account portal. To avoid being charged for your next cycle, please make all changes at least 24 hours before your monthly renewal date (the monthly anniversary of your sign-up).
• Flexible Scheduling & Vacations: Your monthly subscription includes 4 pickups per billing cycle. If you are out of town or do not have a load ready one week, you can "bank" that pickup for later in the same month. You can catch up by scheduling an extra pickup on a different day the following week.
• Monthly Expiration: All 4 pickups must be used within your current billing month. Unused pickups do not roll over to the next month. Because your subscription secures a recurring spot on our route, you will be charged for your full monthly allowance regardless of how many pickups are scheduled.
• Missed Pickup Fee: If we do not receive prior notice and our driver arrives to find no laundry at the designated spot, a $15 missed pickup fee will be charged to your card on file to cover fuel and labor costs.

If you choose not to renew your subscription for the upcoming month, we will still process your final week of service as normal.

To ensure our reusable laundry bags remain available for active members, your final laundry delivery will be returned to you in a disposable, protective plastic bag rather than the custom FreshFold bag.

• Check Pockets: Please remove all items like pens, lip balm, coins, or receipts. While we do a quick external check for safety, we are not responsible for damage caused by items left in pockets.
• Fasten Closures: Close all zippers, snaps, and buttons to prevent snagging or tangling during the wash cycle.
• Check for Repairs: Look for loose buttons or small tears. If you notice any, please let us know so we can handle the garments with extra care.
• Dry items only: Please do not include damp or wet items (like wet towels) in your bag, as this can lead to mildew and odors before we reach our facility.

We do our best to remove every stain! For the best success, please place any heavily stained items in a separate, small clear bag within your main laundry bag and include a quick note about the type of stain (red wine or grass). While we are highly successful at stain removal, we cannot guarantee 100% removal for all fabric types.

Because we use high-capacity professional machines, we recommend that items requiring hand-washing or dry cleaning not be included in your standard wash-and-fold bags. For machine-washable delicates, we suggest placing them in a small mesh laundry bag within your main bag and specifying in your profile preferences.

Your clothes safety is our priority. If it is raining or snowing, we will “double bag” your clean laundry in protective plastic to ensure it stays dry. If the weather is severe (like a blizzard) and unsafe for our drivers, we will contact you immediately to reschedule for the next available safe window.

If a holiday falls on one of your scheduled service days, please check our online booking calendar. If a specific date is blocked off, our team is observing the holiday and will not be performing pickups or deliveries that day.

In these instances, we will automatically resume service on the next business day not blocked off. Please note that your delivery day will shift by one business day to allow our team the necessary time to provide our signature FreshFold quality.